top of page
What message are you building with your brand?
How does your service communicate that message?
Travel series-1.jpg

How CX Media can help.

Your customer's experience begins long before that first meeting, phone call, or purchase. I spent 15 years around the customer experience and customer service. The common thread throughout is that the customer usually has a story about you before they do business with you.

CX Media walks alongside you, throughout your customer's journey, to craft stories that showcase how you serve your customers. The result is great stories of your brand that ultimately grow your business.

By The Numbers: Impact of the customer experience

74%

Customers with a positive experience have a 74% chance of remaining a customer for another year 

140%

Customers with a positive experience generate 140% more spend over those with poor experiences

14%

Companies that lead with great customer experiences grow revenue up to 14% faster.

6 yrs

Customers with a positive experience remain loyal customers, on average, for 6 years!

bottom of page