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What message are you building with your brand?
How does your service communicate that message?
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How we can help.

Your customer's experience begins long before that first meeting, phone call, or purchase. I have spent the last 15 years around the customer experience and customer service. The common thread throughout is that the customer usually has a story about you before they even research your business.

CX Media walks alongside you, throughout your customer's journey, to create experiences that ensure you are serving your customers well. The result is great stories of your brand that ultimately grow your business.

By The Numbers: Impact of the customer experience

74%

Customers with a positive experience have a 74% chance of remaining a customer for another year 

140%

Customers with a positive experience generate 140% more spend over those with poor experiences

14%

Companies that lead with great customer experiences grow revenue up to 14% faster.

6 yrs

Customers with a positive experience remain loyal customers, on average, for 6 years!

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© 2023 by CX Media

Duluth, GA    |     info@cxmedia.io     |     404-565-4652

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